FAQ

I AM A CUSTOMER AND I LOVE E&I, WHERE CAN I BUY STYLES?

On this website you will only find our showroom and look book. 

To purchase any E&I styles, please head to our Stockist page.

I HAVE AN ENQUIRY ABOUT AN E&I PIECE THAT I PURCHASED FROM AN E&I STOCKIST, WHO DO I CONTACT?

Please contact the store that you purchased your E&I item from regarding issues such as: postal delays, returns, exchanges, garment faults, stock levels, etc

Please only contact info@ebonienivory.com for any wholesale enquires or other questions regarding the E&I brand

I HAVE SENT AN EMAIL, BUT I STILL HAVEN'T RECEIVED A RESPONSE YET

Firstly, we apologise for any inconvenience! We do our best to respond to all emails as quickly as possible. During times where there is an influx of emails, you may experience a delay in response. Please allow up to 2 business days before following up any unanswered emails.

WHERE ARE YOUR PIECES MADE?

In our family run factory based in Guangzhou, China! 

I WANT TO KNOW MORE ABOUT WHERE E&I CLOTHES ARE MADE

We are so thrilled that you are asking these questions! Check out the Sustainability Practices page to read more on this matter. Please visit www.zyaproductionhouse.com for an in depth look at our current practises, as well as our mission and goals within the fashion industry

HOW DO I ACCESS YOUR LOOK BOOK? IT IS LOCKED WITH A PASSWORD!

Our look books contain exclusive details and costings only available to stockists. If you are a stockist you will need to email us first to see if you are eligible to gain access to our online look books. Please email info@ebonienivory.com 

HOW CAN I BECOME A STOCKIST?

We always love working with new stockists! Please email info@ebonienivory.com to introduce yourself, and we will send you all the relevant information to stock E&I in your store.

HOW DO I PLACE AN ORDER?

Please read the ZPH Production Processes & Guidelines handbook before contacting us as a stockist. This handbook has all the information needed to place an order.

DO YOU HAVE ANY STOCK ON HAND?

No, we do not carry any stock on hand, all orders placed are for production orders only. There is a 70 unit minimum for all production orders.

I WOULD LIKE TO STOCK E&I, BUT I AM A SMALL BUSINESS AND AM NOT ABLE TO MEET THE PRODUCTION ORDER MINIMUM REQUIREMENTS, WHAT CAN I DO?

No worries, please email us with your desired order and we will contact you to let you know whether this is possible. In the event that another stockist has placed an order on any of your requested styles, we may be able to order on the back of this.

ZYA THE LABEL? E&I THE LABEL? ARE THESE ALL CONNECTED?

Yes, we sure are!

 

Both ZYA and E&I fall under the same company umbrella, think of ZYA as our sister label!

WHAT IS ZYA PRODUCTION HOUSE (ZPH)?

ZYA Production House is where the creators from both brands come together to help upcoming designers produce their own exclusive styles.

 

I AM NOT INTERESTED IN STOCKING E&I, CAN I CREATE MY OWN STYLES?

Yes!

 

ZPH has the experience and the tools to assist you throughout the entire production process! 

 

Please see www.zyaproductionhouse.com to learn more about this service

CAN YOU SHIP WORLD WIDE?

We can send your E&I order out to the following countries:

- Australia (domestic)

- Canada

- Mexico

- New Zealand

- United Kingdom

- United States

- Fiji

- India

-Indonesia

- Japan

- Macao

- Malaysia

- Philippines

- Singapore

- South Korea

- Thailand

- Vietnam

- Austria

- Belgium

- Croatia

- Denmark

- France

- Germany

- Greece

- Ireland

- Italy

- Netherlands

- Norway

- Poland

- Portugal

- Romania

- Russia

- South Africa

- Spain

- Sweden

- Switzerland

- Turkey

- Ukraine

Can't see your country here? Email us and we will see what we can do!

 

Most wholesale orders are sent though AUS POST

HOW CAN I RECEIVE MY ORDER?

 

This will depend on your business' needs and is the same process for E&I orders and exclusive production

There are 4 different options available:

Wholesale: All orders are shipped from our Sydney office. All styles will have AUD wholesale pricing and GST.

The cost of shipping will vary on your location.

Delivered Duty Paid (DDP): All orders are shipped from our factory in China, directly to you. The cost of each item will include the cost to make the garment plus shipping fees, taxes and duties. All prices are in USD.

Free On Board (FOB): All orders are taken to a port/pick-up location for your organised courier to pick up & deliver to you.  The cost of each item will include the cost to make the garment plus the cost to transfer the order to your pick-up location. All prices are in USD.

Ex Works: All orders are picked up by your courier from our factory. Each item is at cost price, in USD. 

I HAVE AN ENQUIRY THAT I CAN'T SEE ON THIS PAGE, WHO CAN I CONTACT?

No problem, please email info@ebonienivory.com and one of our friendly team members will help you with all your questions